Hardware Support Specialist
Cents
Other Engineering, Customer Service
Toronto, ON, Canada
CAD 60k-60k / year + Equity
Posted on Jan 8, 2026
Want to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we’re just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup.
About Cents
Cents is a New York–based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Our all-in-one, business-in-a-box platform helps operators start, manage, and expand their businesses through a market-leading suite of SaaS and hardware products. By building a modern system to power the garment care industry, our goal is to outsource laundry day to the local business.
Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We’re adding great talent to help achieve this mission, and that’s where you come in!
About The Role
We are seeking a proactive and technically proficient Hardware Support Specialist to join our expanding Toronto-based team. In this crucial, customer-facing role, you will be the primary expert responsible for ensuring the successful deployment and ongoing operation of our innovative laundry payment systems. Key ResponsibilitiesProviding hands-on support for both new system installations and existing hardware/software deployments. Serving as the subject matter expert on how our readers integrate with various laundry machines. Diagnosing and resolving hardware connectivity issues efficiently. Guiding users through the setup and configuration of our mobile Tap-to-Pay app. Following an initial training period, this role will adopt a hybrid schedule, requiring 2 days in our Toronto office and allowing 3 days of remote work. We seek a collaborative individual who can engage effectively with both team members and physical hardware components during in-office days and maintain productivity and close communication while working from home.
Schedule
Saturday & Sunday plus 3 weekdays
11:00am - 7:00pm (ET)
Training Schedule (First ~8 weeks)
Monday - Friday
9:00am - 5:00pm (ET)
Location
North York, Ontario(Accessible from the 401 and a 10-minute walk from the TTC subway)
About the Team
Located in Toronto, our Laundroworks team is at the forefront of digitizing self-service laundry facilities. Laundroworks develops an NFC-based payment system, wrapped in real-time connectivity and supported by advanced management software. Our technology is developed and manufactured in-house, including connected reader modules that control the laundry machines, payment kiosks, management software, and a novel NFC-based Tap-to-Pay App (which Apple is following developments on due to its unique approach).
Visit www.laundroworks.com for more information about our system.
Qualifications
- Excellent verbal and written communication skills, with a professional and empathetic customer approach.
- Strong organizational skills and exceptional attention to detail.
- Proven ability to analyze technical problems and apply logical troubleshooting techniques.
- Comfortable working independently and prioritizing tasks in a dynamic, customer-focused environment.
- Ability to quickly learn and understand new technical systems, both hardware and software.
Preferred Qualifications
- 1–3 years of experience in a customer-facing technical support role
- Hands-on experience with hardware troubleshooting, particularly with connected devices or machinery.
- Familiarity with troubleshooting IT systems, including mobile apps, kiosks, or network-connected modules.
- Experience supporting installations or field technicians is a plus.
- Comfort using ticketing systems, CRM platforms, and support tools.
About Us
There’s a Laundry List of Why You’ll Love Working at Cents!
We are leaders - Leadership is not exclusive to the management team, but something everyone at Cents embraces and wants to get better at.
We are overachievers - The only true way to predict the future is to build it yourself. No excuses. Give 100% at all times.
We are students - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
We are committed to diversity and tight knit community - We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Benefits and Perks
We offer great compensation packages, comprehensive health benefits, & believe in a strong cohesive team atmosphere. Work from-home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point.
- Competitive salary
- Equity
- Unlimited PTO and paid holidays
- Remote-first with offices in New York City and San Francisco
- Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
- 401(k)
- Work-from-home and commuter benefits
- Laundry allowance to support our customers’ businesses
- Comprehensive training, learning, and development programming
- Access to hundreds of discounts and rewards from renowned vendors, including deals on health & wellness, travel, dining, auto insurance, and so much more!
Please be aware that all legitimate recruitment communications from Cents will come through our official channels (@trycents.com email domain, our official careers page, or verified phone calls following email introductions).
Also please note that we will never ask for money or sensitive financial information. If you are contacted through other means or asked for such details, please assume that the communication is not legitimate. Please forward any such communications to us at concerns@trycents.com and we can confirm this for you.
60000 - 60000 CAD a year