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Business Ops (Senior Associate - Provider Operations)

Duet

Duet

Operations
United States
Posted on Monday, February 12, 2024

About us:

Duet empowers Nurse Practitioners (NP) to tackle the primary care crisis by leading their own practices, closing the gap in access while keeping care local. We're a well-funded seed-stage company led by experienced entrepreneurs and Nurse Practitioners and backed by investors like Lerer Hippeau.

We’re building a vertically integrated platform for NP-led practices to thrive as standalone businesses in a time of corporate consolidation. Think of workflows to engage patients, streamline administration, forecast business growth, and drive value-based outcomes while building community among NPs. These solutions sit on a foundation of data that we harness across patients and providers for the benefit of care and practice success.

About the role:

You will work directly with primary care practices in our network, supporting them in all aspects of their business and operations. You will play a pivotal role in driving performance impact for our practices by collaborating closely with healthcare providers, clinicians, and practice staff. Your primary focus will be to ensure the effective utilization of our products and services, enhancing patient quality outcomes and fostering successful practice relationships. In conjunction with the Head of Provider Operations and the full Duet team, you will play a critical role in developing, implementing and testing our service offerings and scaling our Provider Operations team.

Key Responsibilities:

  • Provide Practice Performance and Transformation support- develop, implement and manage customized practice priorities and transformation plans
  • Foster a deep sense of trust with a practice and practice leadership, driving successful outcomes through collaboration and effective communication
  • Act as a leader and strategic thinker who provides scalable recommendations and constructive feedback and coaching to practices
  • Lead and coordinate activity between the practice and the rest of the Duet team, including finance, IT, billing and clinical teams
  • Establish robust collaborations with Product & Technology teams, advocating for practice needs for the advancement of Duet’s technology tools and service delivery model
  • Analyze client performance, generate insights, and provide strategic recommendations to improve outcomes
  • Monitor and oversee metrics and objectives associated with finance, revenue cycle, productivity, clinical performance, value-based care, and customer experience
  • Partner with the Head of Provider Operations to scale the Provider Operations team, including developing operational frameworks and tools

Qualifications

  • Bachelor’s degree in any field and at least five years of experience in healthcare
  • Experience working with independent primary care providers, especially in areas of practice management, practice operations, and value-based care contracts
  • Experience executing on risk-bearing contracts at the primary care level, including population health management, quality gaps in care, risk adjustment, and total cost of care
  • Strong project management skills with the ability to manage multiple priorities
  • Excellent communication skills and the ability to work collaboratively in a dynamic and diverse environment
  • Experience with data analysis and proficiency in Excel
  • Proven leadership experience, with a track record of driving successful outcomes

Who will excel in this role:

  • Individuals who thrive in a dynamic, fast-paced work environment
  • Someone with experience in a startup environment - you love working in gray areas and can build structure as you go
  • Those with a passion for health and are dedicated to improvement of patient care and access to primary care
  • A result-oriented leader with a proactive approach to problem-solving
  • Team players who understand the importance of collaboration and teamwork
  • An adaptable profession who is comfortable sharing best practices with authority and confidence

This role is remote, with preference for someone located in Northeast region