About Us

KeyMe is revolutionizing lockout solutions for homes, cars and businesses. Via artificial intelligence and robotics, KeyMe allows users to store, share, and duplicate their physical keys and RFID cards. Fully automated self-service key duplicating kiosks can be found in over 7,000+ locations across the country in major retailers such as WalMart, Kroger, 7-Eleven, Menards, and many others.

Additionally, KeyMe offers customers a one-stop solution for all their locksmith needs ranging from lockouts and re-keys to complex installations and custom jobs. All KeyMe locksmiths have extensive experience and are fully vetted to ensure our customers receive the utmost quality experience. With upfront set pricing, customers know they will never be confronted with last minute charges. KeyMe’s smart routing gives customers the ability to monitor their Locksmith’s arrival, job progress, and receive instant receipts. KeyMe is providing unrivaled service quality, prices, and customer experience into the $12B/yr locksmith industry.

KeyMe is an exciting, well-funded (over $150M raised to date), tech company that is solving real consumer pain points. KeyMe is proud to have an open, collaborative and relaxed atmosphere where bright professionals work hard and enjoy what they do. With the added benefit of a friendly, flexible and creative working culture, you’ll be joining a forward-thinking, expanding team to continue opening doors for our customers.

We’re committed to providing a diverse, equitable and inclusive workplace where team members from all backgrounds, ethnicities, cultures, and experiences feel welcome and thrive. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

About the Role

We are seeking an experienced IT Support Engineer to join our team. This role requires a versatile technical professional who can provide comprehensive support across multiple operating systems and modern infrastructure management tools.

What You’ll Be Doing

• Provide technical support and troubleshooting for end users across Windows, Linux, and macOS environments

• Manage and maintain system configurations using SaltStack for infrastructure automation and configuration management

• Administer user accounts, devices, and access controls through JumpCloud's directory platform

• Configure, manage, and troubleshoot Ubiquiti network hardware including UniFi access points, switches, gateways, and security appliances

• Monitor network performance through UniFi Controller and address connectivity issues

• Diagnose and resolve hardware, software, and network issues across diverse computing environments

• Document technical procedures, create knowledge base articles, and maintain support documentation

• Collaborate with team members to implement system improvements and optimize workflows

• Monitor system performance and proactively address potential issues before they impact users

• Support onboarding and offboarding processes, including device provisioning and access management

• Participate in IT projects including system migrations, upgrades, and new technology implementations

How We Know You Can Do It

• 3–5 years of professional IT experience, with hands-on expertise in most of the technologies listed below and a willingness to learn new tools as needed.

• Proven experience supporting Windows, Linux, and macOS operating systems in a professional environment

• Hands-on experience with SaltStack for configuration management and automation

• Demonstrated experience with JumpCloud for identity and device management

• Familiarity with Ubiquiti networking hardware and UniFi management platform

• Strong troubleshooting skills with the ability to diagnose complex technical issues

• Excellent communication skills with the ability to explain technical concepts to non-technical users

• Experience with ticketing systems and IT service management best practices

• Self-motivated with strong organizational skills and attention to detail

• Relevant certifications (CompTIA A+, Network+, Linux+, Apple Certified Support Professional, or similar)

• Experience with scripting languages (Python, Bash, PowerShell)

• Familiarity with cloud platforms and infrastructure-as-code principles

• Knowledge of networking fundamentals including VLANs, routing, and firewall configuration

• Experience with Ubiquiti's full product ecosystem (UniFi Protect, UniFi Talk, etc.)

• Experience supporting remote and hybrid work environments

What You’ll Get

• Compensation package that includes salary

• Health, dental, and vision insurance

• 401K plan with match

• Flexible PTO Policy

• Flexible Spending Account (FSA)

• Health Savings Account (HSA)

• Basic Life & AD&D Insurance