Lumen is looking for a Customer Experience Specialist to join our team and be part of a life-changing technology that improves the world's metabolic health and quality of life.

The role includes assisting customers across multiple channels on a wide variety of topics such as pre-sales, troubleshooting devices, nutrition, technical reporting, and more. We are big believers in proactively engaging our customers to integrate them into the Lumen family by providing high-quality customer service.

The ideal candidate for this role should be a team player with a “no task” too small mindset, strong strategic skills, excellent time -management, and the ability to communicate and present information.

As a part of the role, we offer:

• Competitive salary and equity
• Health Insurance (Medical 90%, Vision and Dental)
• 401(k) retirement plan with 4% match
• Various opportunities for professional growth in the CS and tech industry.
  

Responsibilities:

• Foster Lumen’s customer-obsessed culture and provide world-class service via email, chat, and socials
• Provide technical support for our devices and mobile app
• Identify and implement upselling opportunities by recommending add-on options
• Maintain customer relationships and present offers to boost membership retention
• Cross-collaborate with other teams by surfacing customer feedback to continuously improve our product
  

What we’re looking for:

• Minimum 2 years in a customer-facing role - Required
• Strong communication, problem-solving, and organizational skills
• Ability to troubleshoot technical issues
• Passionate about joining an early-stage start-up and working in a fast-paced dynamic environment.
• Prior experience with CRMs & software tools.
• Ability to work evening EST hours
• Native English speaker or equivalent proficiency - Required