About Us

Nivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is becoming the go-to marketplace for the global jewelry industry.

We aim to be bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition. As a HubSpot Support Executive, you will play a crucial role in maintaining and optimizing the tools that power our revenue teams to scale to 10-figure GMV.

About the Role

The HubSpot Support Executive is responsible for managing and optimizing our HubSpot CRM platform. You will work closely with the Revenue Operations team, sales leaders, and other stakeholders to ensure the platform is running smoothly, efficiently, and aligned with business goals. From troubleshooting technical issues to training team members, this role is essential to enabling the revenue team’s success.

This isn’t just a support role—it’s about empowering teams to leverage HubSpot to its full potential while maintaining data integrity and driving operational excellence.

Key Responsibilities

HubSpot Administration and Support

• Manage and maintain the HubSpot CRM to ensure optimal performance and alignment with business processes.

• Provide first-line support for troubleshooting and resolving technical issues within HubSpot.

• Implement and manage HubSpot workflows, sequences, and integrations to streamline processes.

• Maintain accurate and consistent data within HubSpot and ensure compliance with company standards.

Training and Enablement

• Train team members on best practices for using HubSpot effectively.

• Create and maintain user guides, training materials, and FAQs for internal teams.

• Act as the point of contact for HubSpot-related queries and assist teams in becoming self-sufficient.

Data Integrity and Reporting

• Monitor data quality, deduplicate records, and address inconsistencies in the CRM.

• Develop and maintain reports and dashboards to track performance metrics and provide insights for sales, marketing, and customer success teams.

• Support ad-hoc data analysis requests to inform strategic decisions.

Process Optimization

• Identify inefficiencies in current HubSpot workflows and recommend improvements.

• Assist in designing and implementing scalable processes to support the revenue team’s growth.

• Work with the Revenue Operations team to align HubSpot processes with broader business goals.

Cross-Functional Collaboration

• Collaborate with sales, marketing, and customer success teams to ensure their needs are met within HubSpot.

• Serve as the go-to person for HubSpot configuration and setup for cross-functional projects.

• Support stakeholders in setting up campaigns, lead allocation, and pipeline tracking.

Key Skills

• Proficiency in HubSpot CRM: Strong understanding of workflows, sequences, reporting, and integrations.

• Technical Acumen: Familiarity with data management and troubleshooting within a CRM.

• Analytical Skills: Ability to analyze data and generate actionable insights.

• Project Management: Experience managing multiple tasks and meeting deadlines in a fast-paced environment.

• Communication: Excellent interpersonal and written communication skills for cross-functional collaboration.

• Attention to Detail: Focused on accuracy and quality of work.

Profile

• 4+ years of experience in HubSpot administration or CRM support roles.

• Experience in a sales, marketing, or revenue operations environment is preferred.

• Basic knowledge of reporting tools and data management is a plus (e.g., Excel, Tableau, SQL).