Implementation Project Manager
Passport
Operations
United States · Remote
Posted on Nov 4, 2025
About Passport:
At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.
About the Role
The Implementation Project Manager (IPM) ensures new brands and 3PL partners are set up for success from kickoff through go-live. You’ll own multiple concurrent implementations, coordinating across Sales, Product, Engineering, and Operations to deliver a seamless, efficient onboarding experience for Passport’s customers.You’re the type of person who thrives in structured chaos, managing timelines, surfacing risks early, and ensuring that every launch feels organized, informed, and successful. To you, it’s all about collaboration, clarity, and execution. This role is part of the Implementation Team, which plays a critical role in Passport’s growth, turning new business into happy, live customers.
What You'll Do
- Lead implementation projects for new brands and 3PL partners from post-sale kickoff to successful go-live
- Develop and manage project plans, timelines, and milestones using tools like Baton, Salesforce, and Jira
- Coordinate cross-functional stakeholders (Sales, Solutions, Product, and Ops) to ensure a smooth transition from Sales to Implementation to Hypercare
- Facilitate kickoff and status meetings, track action items, and manage escalations
- Identify and mitigate risks or blockers that could impact a launch timeline
- Document project updates and launch statuses in internal systems
- Contribute to process improvements, templates, and frameworks that make implementations more efficient and scalable
- Advocate for the customer experience by ensuring the setup aligns with brand needs and technical capabilities
- Support post-launch “hypercare” before transitioning accounts to Customer Success
You Have Many of the Following
- 0 - 4 years of project management, onboarding, or implementation experience in a SaaS, logistics, or eCommerce environment
- Strong communication and stakeholder management skills across technical and non-technical audiences
- Experience managing multiple projects simultaneously and staying organized under pressure
- Proficiency with Salesforce, Jira, or project management tools (Baton experience is a plus)
- Understanding of eCommerce workflows (e.g., Shopify, BigCommerce, 3PL integrations, shipping carriers)
- Detail-oriented and process-driven; You love structure and documentation
- A proactive, ownership mindset with a focus on driving results and continuous improvement
- Bachelor’s degree or equivalent experience
- Located in the United States
A sneak peak into our perks & benefits:
- Competitive cash and equity packages
- Medical, dental, and vision, life & disability insurance
- 401(K) Match
- Bi-Annual Remote Work funds
- 100% remote work environment #LI-Remote
- Company issued laptop
- Flexible PTO
- 12 weeks parental leave
- Monthly team bonding time - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
- Quarterly virtual team gatherings and annual all-company offsites
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- One-time remote work set-up stipend to make your at-home office dazzle
- Teammates around the world in 20+ different countries!