ABOUT US

At Passport, we help brands go global. Our mission is to build the #1 internationalization solution for direct-to-consumer (DTC) eCommerce brands.

From cult-favorite beauty labels like Rhode to global powerhouses like Comfrt, hundreds of leading DTC brands trust Passport to power their international growth. With a flexible logistics network, a team of eCommerce and compliance pros, and an easy-to-integrate CX platform, we help brands go further, faster.

ABOUT THE ROLE

We’re looking for an Associate Product Manager to lead the charge on our tracking product. This is a new role that sits at the intersection of logistics and operations, and will drive measurable impact by ensuring that Passport maintains an industry-leading tracking product across existing and upcoming products.

You will work closely with engineering, operations and customer experience to ensure our tracking is reliable, efficient, and evolving with our product offerings.

This is a great fit for someone who thrives in technical environments, loves making complex systems hum, and is comfortable context-switching between troubleshooting technical issues, solving for root causes of problems, understanding and monitoring data flows, and executing on a broader vision.

What you’ll do:

• Own and evolve our tracking product

• Maintain a clear and organized roadmap across multiple workstreams

• Seek out clever ways to improve customs clearance reliability and reduce friction

• Triage and troubleshoot tracking issues with urgency and clarity

• Document products for both internal stakeholders and external users

• Become the go-to expert in your area

• Occasionally hack together an MVP solution to unblock the team or a customer

WHAT WE’RE LOOKING FOR

You don’t need to tick every box to apply, but here’s what a strong candidate might bring:

• 3–4 years of professional experience, including 1+ in product management, business analysis, engineering or solutions engineering, or a similar role

• Comfort working with engineers and discussing technical tradeoffs

• SQL fluency and familiarity with modern APIs/web services

• Basic UX instincts and an understanding of product development frameworks

• A bias for action, and willingness to roll up your sleeves to unblock progress

• Experience in eCommerce, logistics, or B2B products is a plus

• Strong communication skills: you know how to bring people along with you
  

PERKS & BENEFITS

• Competitive salary + equity

• 100% remote team (and we mean it)

• Unlimited PTO

• Quarterly virtual team events and annual offsite

• Themed happy hours (Zoom comedians and pop-a-shot contests included)

• Travel & expense funds for company meetups

• Learning & development stipend

• Teammates across 12 time zones
  

Passport Shipping is an equal opportunity employer.