Market Operations Lead - Cleveland
Serial tech entrepreneur Ilir Sela started Slice in 2010 with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over 18,000 restaurants (that’s triple Domino’s U.S. network!) with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in.
The Challenge to Solve
Buying affordable, high quality supplies is one of the biggest challenges facing local independent restaurants today; they pay higher prices than franchises and often must use outdated systems to place and receive their orders. Slice’s "The Goods" seeks to solve this challenge by empowering local pizzeria owners to order high-quality supplies at unmatched prices, on demand, in just a few clicks.
As a Market Operations Lead, you will oversee the in-market adoption and operations of The Goods, one of Slice's newest and most exciting verticals focused on takeout & delivery supplies. Your day-to-day will include managing warehouse & delivery/fulfillment operations and heading out into your territory to engage, win, and retain pizzerias onto the platform, representing Slice and delivering perfect experiences for our shops the whole way. Ultimately, you will help us scale The Goods and drive financial performance in your market and across the US by hitting KPIs (ex: shop acquisition, shop retention, cost per order, shop satisfaction) and partnering with leadership to help design long-term strategy. This role will require you to play a variety of roles and make decisions in a fast-paced and ever-changing environment.
The Supply Chain team (AKA The Goods) includes our VP, Supply Chain and a collaborative group working in specific territories throughout the East Coast. This role involves frequent external communication and in-person collaboration; in addition to your team at Slice, you will work with various partners and stakeholders related to warehouse operations, delivery and fulfillment. You will also collaborate with local pizzeria and restaurant owners to understand their needs and demonstrate how Slice can help their business. This role reports to our VP, Supply Chain.
The Winning Recipe
We are looking for a versatile, entrepreneurial candidate who is excited about engaging and building relationships with local pizzeria & restaurant owners. These are the core competencies this role calls for:
- Bachelor’s degree or equivalent work experience
- 1-5+ years of consulting, retail, warehouse, logistics, fulfillment, or equivalent experience
- Comfortable in ambiguous situations, adaptable, and can lead in a fast-paced, ever-changing environment
- Knowledge of financial statements and KPIs, or willingness to learn
- Strong communication and problem-solving skills
- Customer-centric attitude
- Willingness to travel within the greater Cleveland area and work face-to-face with a variety of stakeholders and partners
Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:
- Flexible PTO
- Market leading medical, vision and dental insurance
- 401K matching up to 4%
- Monthly wellness reimbursement/stipend
- Weekly pizza stipend (Yes, that’s a thing!)
The Hiring Process
Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1-2 weeks to complete and you’d be expected to start on a specific date.
- 30 minute introductory meeting with Recruiter
- 2 30 minute meetings with VP, Supply Chain and Peer
- 45 minute case study panel presentation
Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.