Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. As we grow, we’re expanding our global People team to support that mission, especially in our Customer Experience Centre in Prishtina. That’s where you come in.

The Opportunity

Shape the future of Slice in the Balkans by leading strategic People initiatives across our offices in Kosovo (Prishtina) and North Macedonia (Skopje, Diber, Ohrid). In this regional leadership role, you'll partner with local leaders and our global People team to drive talent, culture, and organizational success, ensuring Slice is not just a great place to work globally, but also locally relevant and impactful.

The Role

We’re looking for an experienced, people-first HR leader to join Slice as the Director, People Partners for the Balkans Region. Based in Prishtina, this role is responsible for translating global People strategies into actionable, localised programs and support for our teams in Kosovo and North Macedonia. You’ll be a trusted advisor to regional business leaders, while also owning the employee experience across the offices.

This is a hands-on, regional leadership role, perfect for someone who thrives in a high-growth, dynamic environment, balances empathy with business acumen, and is energized by building and scaling people programs that support engagement, retention, and performance.

You’ll also:

• Be a close partner to local and regional leaders, offering strategic guidance while addressing day-to-day People needs.
• Lead and implement people programs that reflect both global Slice strategies and local requirements, including performance management, employee development, engagement, and culture.
• Act as the local subject matter expert in employee relations and compliance, ensuring fairness, consistency, and alignment with Slice values and regional labor laws.
• Coach and support managers to be strong people leaders and navigate people challenges effectively.
• Leverage data to identify trends and opportunities, shaping proactive People initiatives in partnership with the global team.
• Partner with colleagues across the People function to deliver a high-quality, consistent employee experience across all offices.
• Represent the voice of the Balkans region within global People conversations, ensuring regional perspectives and needs are factored into global People strategy.

The Winning Recipe

We’re seeking a dynamic HR leader with exceptional consultative skills, a keen eye for detail, and a deep understanding of the unique challenges faced in high-volume customer support environments. Someone who thrives in a fast-paced, evolving landscape and is ready to step in and make a meaningful impact wherever needed. We seek a leader with a people-first, commercial mindset.

You’ll also have:

• 10+ years of progressive HR experience, including at least 4 in a leadership or strategic role.
• Prior experience working in a customer support or high-volume operations environment, ideally supporting large teams of customer service professionals.
• Experience supporting regional or multi-site operations in the Balkans.
• Proven ability to translate global strategy into local impact
• Strong generalist HR expertise across employee relations, performance management, talent development, compensation, and local labour law.
• Proven ability to build credibility and trusted relationships across all levels of an organisation, from frontline employees to senior leadership.
• Comfortable operating in fast-paced, scaling organisations with evolving structures and processes.
• Fluency in English and Albanian required.

The Extras

Working at Slice comes with a comprehensive set of benefits and competitive salary

The Hiring Process

Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 4-6 weeks to complete and you’d be expected to start on a specific date.

• Application
• 30 minute introductory meeting with Director, TA
• 1 hour interview with Chief People Officer
• 2 x 30 min interviews with business leaders
• 1 x 30 min interviews with members of the Executive Team

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorized access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and/or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slice.com