Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Role

You will lead the product onboarding and configuration, hardware and software installations, customer training, and early lifecycle support activities. You’ll set up new accounts for success by completing and confirming all information and tasks needed for a successful go-live experience. You will reinforce all the aspects of the partnership, up-sale Slice ingredients, create initial set up of integrations with the Sales team, as well as reinstating and up-selling the same during the onboarding period. You will provide outstanding experience to the newly joined restaurants and retain the portfolio’s cohort, provide feedback and proactively reach out to the new accounts to keep a “pulse” and make sure they and their employees are fully aware of the best practices for the Slice partnership and success.

The Team

You will partner closely with all Slice sales and post-sales teams to support product sales and adoption, and work alongside the Implementation organization to maximize efficiency, expand our shop base, and reduce churn through strong, lasting relationships with shop owners.Your work will directly contribute to growing Slice revenue and deepening our relationship with shops by ensuring a seamless onboarding experience and providing hands-on education and support.

The Winning Recipe

We are seeking a visionary and customer-obsessed Implementation Lead to own the implementation process for our Online Ordering solutions

The core competencies this role calls for:

• Excellent verbal and written English skills
• Proficiency in Google Docs and Excel
• Excellent communication skills and selling/upselling skills
• 1-2 years of account management experience, sales experience is a plus
• Eager to learn and grow in a fast-paced exciting startup environment
• Coachable and welcomes feedback for continuous self-improvement
• Excellent listener, assertive, persistent and persuasive, as well as high-energy and fearless
• Adaptable and can think on your feet.Stellar time management skills with the ability to recognize and focus on high priority tasks

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• A team obsessed with ping pong tournaments, pizza Fridays and summer parties!
• Company structure that encourages career development, strong career path in sales; you will be recognized for hard work
• Wellbeing + learning and development program

The Hiring Process

Here’s what you can expect from our hiring process if your candidacy progresses smoothly. We move quickly and strive for a fast turnaround from the final interview to the offer.

• 30 minute introductory meeting with your Recruiter
• 30 minute hiring manager meeting
• 30 minute team meeting
• Offer!

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

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