Customer Operations Coordinator
Spindrift
This job is no longer accepting applications
See open jobs at Spindrift.See open jobs similar to "Customer Operations Coordinator" RiverPark Ventures.Administration, Customer Service, Operations
Newton, MA, USA
Posted 6+ months ago
Responsibilities
- Receipt and verification of customer orders to process as per company guidelines in an accurate and timely manner. Responsible for up to 5,000 customer orders per year.
- Coordinate outbound shipments with warehouses, freight partners, and internal supply chain team to ensure shipments are executed on time and in full.
- Track outbound shipments to verify timely fulfillment, delivery, and invoice creation.
- Maintain effective communication with Sales team and customers to resolve issues/challenges.
- Work with Accounting team to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed.
- Independently identify and resolve issues with freight and warehousing partners for all shipments containing incomplete or inaccurate information.
- Identify opportunities to improve procedures and policies that add value to the business.
- Maintain tracking and tracing customer data records both on and off ERP system.
This job is no longer accepting applications
See open jobs at Spindrift.See open jobs similar to "Customer Operations Coordinator" RiverPark Ventures.