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Customer Operations Coordinator

Spindrift

Spindrift

Administration, Customer Service, Operations
Newton, MA, USA
Posted on Sep 26, 2024

Responsibilities

  • Receipt and verification of customer orders to process as per company guidelines in an accurate and timely manner. Responsible for up to 5,000 customer orders per year.
  • Coordinate outbound shipments with warehouses, freight partners, and internal supply chain team to ensure shipments are executed on time and in full.
  • Track outbound shipments to verify timely fulfillment, delivery, and invoice creation.
  • Maintain effective communication with Sales team and customers to resolve issues/challenges.
  • Work with Accounting team to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed.
  • Independently identify and resolve issues with freight and warehousing partners for all shipments containing incomplete or inaccurate information.
  • Identify opportunities to improve procedures and policies that add value to the business.
  • Maintain tracking and tracing customer data records both on and off ERP system.