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Product Support Operations Specialist - French fluency

Via

Via

Product, Customer Service, Operations
Sofia, Bulgaria
Posted on Friday, February 3, 2023

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Unbelievable partner support is a critical part of the Via brand, and we’re looking for the best in the business. As a Partner Support Operations Specialist with French you’ll provide consistently outstanding support to Via’s partners (cities, operators, etc.) who power mobility and transportation networks with our technology.

The Partner Support Operations Manager position is a great starting point for anyone seeking a career in operations, product support, or business development. This partner-facing position is all about building the best possible connection between our Partners and our Product & Engineering Team. We work with teams across the company to ensure our partners can make the best use of our technology, thereby improving their experience and driving retention.

What You'll Do:

  • Serve as the main point of operational contact for our partners, helping them make the best use of our technology for their innovative mobility and transit systems
  • Manage product expectations and development, ensuring that our engineering team is getting the feedback they need to build the best product possible
  • Become an expert on Via – develop a nuanced understanding of our technology, use cases, and best practices to be able to answer support inquiries on a daily basis
  • Prioritize operational issues as a real-time point of contact and provide technical, specific, and strategic responses in an efficient manner
  • Coordinate with Product Management, Partner Success Managers, and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
  • Build and maintain an online knowledge base of issues/solutions to share with colleagues
  • Nurture close relationships with clients to become a trusted advisor

Who You Are:

  • Native/ near native fluency in French
  • Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
  • Meticulous and vigilant, with a high level of attention to detail
  • Outstanding process-orientation, analytical, and organization skills
  • Problem solver and entrepreneurial; you don’t accept the status quo and are always looking for creative solutions
  • Excellent communicator with a knack for always finding the right tone
  • Fluent in English
  • Bachelor’s Degree

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride?

Via is an equal opportunity employer.

See more open positions at Via

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