Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Partner Support & Operations Specialist, you are the dedicated problem-solver and internal champion for our partners – cities, transit agencies, schools, paratransit operators and more. You will develop in-depth knowledge of our product, partner needs, operations and common solutions. Working collaboratively with international teams, you will find creative solutions for partner problems, thus helping make mobility more accessible, inclusive and equitable for users. The Partner Support Operations Manager position is a great starting point for anyone seeking a career in operations, product support, or business development. This partner-facing position is all about building the best possible connection between our Partners and our Product & Engineering Team. We work with teams across the company to ensure our partners can make the best use of our technology, thereby improving their experience and driving retention.

Please note that native-level French is essential for this role.

🎥 Jodie describes work in the department:
https://www.youtube.com/embed/hqiW8H0MrZw

What You'll Do:

• Serve as the main point of operational contact for our partners, helping them make the best use of our technology for their innovative mobility and transit systems
• Manage product expectations and development, ensuring that our engineering team is getting the feedback they need to build the best product possible
• Become an expert on Via – develop a nuanced understanding of our technology, use cases, and best practices to be able to answer support inquiries on a daily basis
• Prioritize operational issues as a real-time point of contact and provide technical, specific, and strategic responses in an efficient manner
• Coordinate with Product Management, Partner Success Managers, and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
• Build and maintain an online knowledge base of issues/solutions to share with colleagues
• Nurture close relationships with clients to become a trusted advisor

Who You Are:

• Native/ near native fluency in French
• Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
• Meticulous and vigilant, with a high level of attention to detail
• Outstanding process-orientation, analytical, and organization skills
• Problem solver and entrepreneurial; you don’t accept the status quo and are always looking for creative solutions
• Excellent communicator with a knack for always finding the right tone
• Fluent in English
• Bachelor’s Degree