Field Operations Manager
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.
What You'll Do:
- Ensure operational excellence, customer satisfaction, and an unbelievable customer experience
- Oversee operations in person during the start of service (Early AM) to ensure we are meeting service standards
- Manage driver supply to ensure we have the right number of drivers on the road in order to meet demand
- Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
- Respond to driver feedback and live customer issues
- Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Who You Are:
- A self-starter who is comfortable taking on a high level of responsibility
- Previous project management, operations, or customer service experience are a plus
- Outgoing and sociable; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds
- Willing to wear multiple hats and contribute on projects of all types
- Fluent in English, additional languages a plus
- Based in the Newton/Boston, MA area and can easily be on site 3 days a week
- Experienced in managing (including scheduling) a team
- Excited to taking initiative and own new projects
- Comfortable with ambiguity with the ability to evolve / adapt as conditions change
- Experienced in managing projects with multiple stakeholders
- Bachelor’s degree is a plus
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $55,000 - $65,000 per year
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.
Ready to join the ride?
Via is an equal opportunity employer.